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FAQs

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Do your tutors have the necessary qualifications and knowledge to tutor my child?

Yes they do. Top Tutors guarantee that we employ only tutors with the correct qualifications and knowledge needed to tutor your child. If you hire a tutor specifically for an exam, we will ensure that our tutor has the requisite knowledge about the specific exam procedure your child will face beforehand. When you hire a tutor for your child through Top Tutors, we will always make sure they have a DBS (Disclosure and Barring Service) certificate (formerly CRB).

Will my child get along with your tutors?

We will try our best to make sure this happens. Our research suggests that a high challenge low threat environment, incorporating a positive and fun atmosphere, will enable children to produce better results. We recognise our tutors are role models to children, so we recruit tutors who are professional, sociable and motivational.

If you feel our tutor is not an ideal match, we will search for another tutor that meets your requirements, free of charge.

How will your tutor teach my child?

Children learn in different ways.Our tutor will be able to adapt to your child’s needs. You should consider the following: What teaching methods will best suit my child? How frequently will my child need tutoring? Where will they tutor my child? You can discuss this with our tutors prior to the first lesson along with any specific requirements your child has.

How can I help tutor my child?

Staying in regular communication with your tutor is important. Keeping session times regular and in a routine will help motivate your child. By investing the correct tutor you are already contributing to your child’s development.

Getting feedback from our tutors, being reliable, showing an interest in your child’s progress and being positive throughout your child’s educational experiences will also support the process.

How can I book a tutor?

You can call 0208 349 2148 to hire a tutor. We are open from 8.30am-7pm weekdays or 10am-2pm Saturdays, to discuss your requirements. Or contact us through our website to hire a tutor.

After discussing your needs we will begin a search from our database for a tutor who meets all your requirements. We will contact them, explain your request and ensure they are available.

We will send you a letter or email confirming the tutor’s name and telephone number. This tutor will then call you and if you are happy, book in a time for the first lesson. Payment is made to the tutor at the end of each hourly session.

Top Tutors office team are happy to support you through this process of booking a tutor and can take any questions to ensure you find the best tutor for you and your child’s needs.

What geographical areas do you cover?

London and South East England.

Where does the tuition take place?

We try to locate tutors within a three mile radius of your home so that you can receive tuition in the comfort of your own home, travel to the tutor’s home nearby or agree a mutually convenient location. Please let us know your preference for where you would like tuition to take place and we will try and accommodate your needs.

How often should I have a lesson?

Lessons usually take place on a weekly basis for an hour at a time. However, this can be altered to ensure that the needs of your child are met. We always suggest that you start with a trial lesson to ensure that a rapport is established between your child and the tutor.

You are under no obligation to have a set number of lessons, although continuity of teaching will ensure your child reaches their full potential.

Do I have to book a course of lessons?

No. We are very flexible and offer a “pay as you go” approach. You just pay the tutor at the end of each hourly session.

Do you provide tutors for home schooling?

Yes, please get in touch with your specific requirements and one of our team can help match the right tutor/tutors for your child.

Can I change the tutor that I have been allocated?

Yes. If at any time you find that the tuition/tutor is not suitable for any reason, please do not hesitate to contact the agency so that other arrangements can be made.

What do I do about payment?

You pay the tutor at the end of each lesson in cash or by cheque. BACS payments should be discussed and agreed with your tutor.

You can find our full terms and conditions here.

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