This is the privacy notice of Top Tutors (registration number: (8375862) whose registered office is at The Toll House 180 – 182 Fazeley Street Birmingham B5 5SE referred to as we, us or our in this privacy notice.
This privacy notice sets out how we collect and process your personal data. This privacy notice also provides certain information that is legally required and lists your rights in relation to your personal data.
This privacy notice relates to personal information that identifies you as a natural person (whether you are an actual or potential customer, an individual who browses our website or an individual outside our organisation with whom we interact). We refer to this information throughout this privacy notice as personal data or personal information and further detail of what this includes are set out in this privacy notice below.
The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected by us at all times. Please read this privacy notice carefully as it explains how we may collect and use your personal data.
This privacy notice may vary from time to time so please check it regularly. This privacy notice was last updated on 23rd May 2018.
How to contact us
Controller and contact details
For the purposes of relevant data protection legislation, we are a controller of your personal data. As a controller we use (or process) the personal data we hold about you in accordance with this privacy notice.
If you need to contact us in connection with the use or processing of your personal data, then you can do so using our contact details as set out below.
Data protection representative
Our Data protection representative is Alex Stoenciu who you can contact at The Toll House 180 – 182 Fazeley Street Birmingham B5 5SE.
What information we hold about you and where we obtain this from
The personal data that we collect about you may include the following information:
- Personal data you provide to us in person, via our website or by telephone
- Personal data you provide when you enquire about our services, or when you purchase a service, through us
- General information about you, such as your name, address, contact details and date of birth
- Personal data you provide if you subscribe to any of our mailing or newsletter services
- Financial details, such as your bank account and card details
- Criminal convictions
- Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies
- Information collected through programmes in the form of surveys and case studies
Top Tutors conduct surveys with people to produce evaluation research on the effects of the programme on participants, and the organsiations they come from. Participation in surveys is voluntary. Although most of the information collected in our surveys cannot be traced back to a ‘living individual’, Personal Identifiable Information (PII) may be collected in situations where it is necessary for Top Tutors to give individual tailored feedback. Such exchange of information will only take place between Top Tutors and the commissioning body who provided the PII. Any personal data will be deleted at the end of the exchange.
Top Tutors also publish case studies of people with a particularly interesting story. Participation in case studies is voluntary and consent is sought before publication. You have the ability to withdraw from this activity at any time. Top Tutors is a company with a legitimate interest to learn from its practise in order to improve outcomes for education. Any information you provide will be used anonymously (unless otherwise consented to) for this purpose and to assist Top Tutors in gaining further support and funding for the continuation of the programmes.
Top Tutors has a legitimate interest keep a record of lead practitioner status for those who have undergone our programmes. Personal information will not be shared with third parties, and you have the right to erasure at any time.
Top Tutors understands that your privacy and the security of your personal information is extremely important. Your personal information will always be stored securely. It will only be used to provide the service(s) which you have consented to and to communicate with you in the way(s) that you have agreed to.
In addition, we may obtain certain special categories of your data (special categories of data) and data about criminal convictions, and this privacy notice specifically sets out how we may process these types of personal data. The special categories of data are data concerning health.
We also collect information from publically available sources and third party databases made available to the educational sector to better the lives of others
How we use your personal data and the lawful basis for doing so
Where we are relying on a basis other than consent
|We may rely on one or more of the following legal bases when processing your personal data for the following purposes: Purposes for which we process your personal data||The basis on which we can do this (this is what the law allows)|
|In order to perform our contractual obligations to you. This would include our fulfilling your requests for information on our programmes||The processing is necessary in connection with any contract that you may enter into with us|
|To administer your account, including financial transactions||The processing is necessary in connection with any contract that you may enter into with us|
|In the interests of security and to improve our service, telephone calls you make to us may be monitored and/or recorded||The processing is necessary to pursue our legitimate interest in the management and operation of our business|
|To let you know about similar products and services that may be of interest to you||The processing is necessary to pursue our legitimate interest in operating our business|